|How do we deliver?|
We use 3rd party vehicles plus trusted courier partners for our deliveries,
Following day deliveries.
(Goods will be delivered free of charge in Colombo (subject to minimum order value not less than Rs.50000/-) . Rest of the areas will be added with a fee and please call us to get a quote
In order to ensure that you have the ultimate shopping experience, our list of Frequently Asked Questions is compiled with you in mind! If you have any queries that are not answered here, please drop us an e-mail to email@example.com We will respond as soon as possible.
|How do I check the status of my order?|
Once your order is placed you will receive an email with your order details which include the order confirmation number Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email or the contact number provided.
|Who can place an order?|
Anyone who is above 18 years old and has a valid Visa, Master card is entitled to place an order. Those who are under 18 years are only allowed to buy through their parent or guardian.
|How can I sign-up?|
|Is the product comes with warranty?|
All our products come with limited warranty.
|How do I cancel my order?|
In case of a failed delivery, you can simply cancel your order by getting in touch with our Customer care team on firstname.lastname@example.org or call us on 0719988222 (8am - 6pm on Monday to Saturday).
|How safe is my transaction?|
Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.
|Can I have installment plans?|
Yes. All available products will be listed with its installment schemes.
|Can I get my product delivered to Jaffna?|
We deliver any ware in Sri Lanka and as well as any ware in the world.
|Can I change my shipping address after placing the order?|
Yes. Please call us on 0719988222 or send us an email to email@example.com
|How do I place an order?|
Its simple and please follow below steps.
Once the payment is done you will receive a mail confirmation to confirm the payment. If you find any difficulty in placing the order or did not receive a confirmation email please contact our support team on 0719988222 or send an email to firstname.lastname@example.org
|How do we deliver?|
We use our own vehicles plus trusted courier partners for our deliveries. Service break into two sections,
|Can I get a refund or replacement for my product?|
If the product is differ from you have order, Yes you can and please contact us on 0719988222 or send an email to email@example.com
|How can I claim my warranty?|
Please call us on 0719988222 for warranty claims.
|I did not get the invoice|
Once the order is been placed you should get an email from us but in case if you don’t received it you may reach our customer care or write to us on firstname.lastname@example.org and will get it for you.
|Can I use a gift card/voucher?|
It’s simple! Just before the payment please select the gift card and enter the code in the box.